One platform. One experience.
The 8×8 Experience Communications Platform (XCaaS): Power your agile business with unified customer and employee experiences.
8×8 is a leading integrated cloud communications platform provider, trusted by more than one million business users worldwide to empower their workforce by connecting individuals, teams and customers. As ways of working and customer expectations rapidly evolve, 8×8’s Experience Communication Platform brings together voice, collaboration, omni-channel contact centre and data analytics in one integrated and customisable platform.
A single communications solution for your business
Bring together voice calls, video meetings, contact centre, advanced analytics and more on an integrated, customisable, mobile-friendly platform to help you embrace hybrid work and customer engagement. You can…
- Empower your employees with a cloud based communications application that works from any location and on any device.
- Use advanced analytics, APIs and silo-free collaboration to fine-tune all aspects of your customer experience.
- Improve cost of ownership with flexible licensing, simple per-user billing and the ability to match features to employee needs.
- Future-proof your communications with a scalable solution that’s able to flex and grow along with your business.
- Transition effortlessly to the cloud and manage your system using a simple, intuitive administrative portal.
8×8 at a glance
Features you can expect from the 8×8 Experience Communication Platform.
One central cloud solution
Voice, video, chat and contact centre capabilities in one platform, avoiding the inefficiency and risk of managing separate applications and multiple vendor solutions.
Any channel collaboration
Perfectly matched to the increasingly agile needs of the modern workplace, allowing quick and intelligent collaboration across any channel.
Easy deployment and administration
Deployment is easy, ensuring that each user has the exact functionality needed, while tiered pricing and simplified administration help lower the total cost of ownership.
Real-time analytics and reporting
Gain valuable insight into the effectiveness of your internal and external communications to maximise operational efficiency and deliver optimum business results.
8×8 Integration brings voice, video and chat to the applications you use every day. Supercharge business and CRM apps like Microsoft Teams and Salesforce to accelerate every workflow.
Secure and compliant
End-to-end encryption is just the beginning. 8×8 is certified to the most rigorous compliance standards.
XCaaS as introduced by 8×8: Experience Communications as a Service (XCaaS) is a cloud communications deployment model that erases the boundary between Unified Communications as a Service (UCaaS) and Contact Centre as a Service (CCaaS).
With XCaaS Solutions, organisations can support the communications requirements of all employees as they work together to deliver a differentiated customer experience.
Find out why businesses are choosing 8×8 Experience Commuincation Platform.
Too many tools, not enough collaboration
70% of companies are using between two and five different communication providers, while 22% are using more than six. And 47% are not happy with the ease of use.
A single solution
With the 8×8 Experience Communication Platform, you get voice, video, chat and contact centre capabilities supported within the same core cloud platform, with 67% of 8×8’s customers using both UCaaS and CCaaS together.
8×8 X Series plans allow customers to reduce risks and costs associated with multiple vendors, enabling everyone to work more naturally and every business to be more successful.
Intelligent cross-platform insights and analytics
Make better decisions with unified journey analytics across all your employee and customer interactions channels.
- Real-time organisation-wide reporting
- Recording, coaching, and speech analytics
- AI-powered insights and workflows
Seamless integration into Microsoft Teams
8×8 Contact Centre for Microsoft Teams provides a full suite of omni-channel contact centre functionality integrated with Teams to simplify customer engagement workflows and ignite collaboration across your organisation.
With 8×8 Contact Centre for Microsoft Teams, managers and supervisors can stay ahead of changing customer expectations with complete voice and digital channel support, intelligent routing, and proactive self-service options – everything needed to resolve problems quickly and create exceptional customer experiences.
Bridging the Gap between Contact Centre and Back-office
As boundaries between back-office and customer-facing roles have blurred, the gaps between siloed communications tools for employee and customer experience have become clear.
The solution is here. The 8×8 Experience Communications Platform is the only XCaaS vendor on the market, delivering a single platform for contact centre, voice, video, chat, and APIs. And it’s backed by the industry’s only platform-wide 99.99% uptime SLA.
Open Integration Framework
An open integration framework that accelerates every workflow. Easily connect popular business and CRM apps, and help your teams achieve new levels of productivity without complexity or cost.
If you are interested in learning more about 8×8, wish to book a demo or trial the solution for yourself. Get in touch by clicking the link below.
You can also book a free communications review with one of our UCaaS experts to help guide you through the available solutions for your business.